Power US Residential Internet Service Provider Satisfaction Study. ![]() Sparklight was not highlighted in the 2022 J.D. Sparklight gets mixed ratings on customer satisfaction You may bypass the credit check if you wish, but Sparklight notes you may be charged a higher deposit and/or installation fee for skipping it.įinally, you should also expect a one-time activation fee of $30 when you begin service. Self-installation is also an option from Sparklight, but it's not available in all service areas and depends upon a credit check. The only requirement is that customers use a DOCSIS 3.0 cable modem and refer to Sparklight's list of supported cable modems. Also, as with many other providers, customers can use their own equipment and avoid this monthly charge altogether. This is slightly cheaper than the typical $14 to $15 a month most ISPs charge to rent their modems. ![]() Wi-Fi One whole-home coverage is available from Sparklight for $12.50 a month. Additional charges to expect from Sparklight That's better than the 30-day guarantee offered by WOW, which doesn't extend to taxes and fees. If Sparklight isn't right for your home, you can request a full refund, including money paid for the internet service and applicable taxes and fees. This means you're under no obligation to stick with a plan that isn't working for you, and you don't have to fear any early termination fees if you decide to move elsewhere.Īnother positive aspect that leaps off the page (and isn't always common among ISPs) is Sparklight's money-back guarantee, which covers the first 30 days of new service. Still, on the positive side, Sparklight breaks from some of its rivals by offering plans with no contracts or term limits. While the data caps aren't a deal-breaker, it's a bit of a bummer that Sparklight has them at all. To put that in perspective, you could stream 4K versions of all four Indiana Jones movies, watch the Lord of the Rings trilogy, binge all the Harry Potter flicks, download every Marvel Cinematic Universe entry and geek out on each Star Trek film (from William Shatner to Chris Pine) and still be less than 25% of the way to your limit. but only after you've hit 5TB of data usage within the month. Oh, and I should mention there's some small print here, too: If you have the unlimited option, you could still have your speed slowed. That's $10 less than the max fee for going over any given data plan and keeps you away from any penalty that would require you to upgrade to a higher-speed plan. If you think you might be bumping up against your data plan with any level of frequency, you may want to consider going with an unlimited data plan, which will cost an additional $30 per month. Also, tucked within the details of Sparklight's data policy is a mention that customers who exceed their data plan three or more times in a rolling 12-month period will be required to upgrade to a higher internet plan and maintain that new service for a minimum of three months. You can expect to be charged $10 for every 100GB of additional data used over the cap, up to a maximum of $40 per billing cycle. ![]() ![]() On the other hand, the 300Mbps offering takes that data cap to 1.2TB, which is more reasonable based on that 586GB number and closer to what you'll find from other cable internet providers. OpenVault found in its Q4 2022 report that the average home used approximately 586GB of data per month, so customers on that plan might be OK but could easily feel the crunch if they're not careful. As you can see in the plans and pricing chart, the 200Mbps plan features a 700GB data cap, which isn't bad. That said, not all data caps are the same. So it's not a given that you'll have to face a data cap just because you're a cable internet customer. While many ISPs have them - including HughesNet, Viasat and cable competitors Cox, Mediacom and Xfinity - others do not.
0 Comments
Leave a Reply. |